Select Install Citrix Receiver, and follow the wizard to install Citrix Receiver. When prompted, DO NOT add an account. Leave the checkbox for Add Account. Citrix Receiver Updates logging is enabled by default with Citrix Receiver for Mac Version 12.6 and 12.7. Citrix Receiver Updates logs can be found in the /Library/Logs/Citrix Receiver folder. The log files related to Citrix Receiver Updates are: Citrix Receiver UpdaterTimestamp.txt; ReceiverHelperTimestamp.txt.
Learn how to remove all the components of Citrix Receiver software from Mac in case you don’t plan on using it further and it’s taking up too much disk space.
Virtualization is a game-changing thing for businesses and it also has a sizeable audience among end-users. An organization can benefit from leveraging such a framework in that it can cut the server acquisition and maintenance costs while providing the staff with a plethora of tools that technically don’t run on local hosts. Citrix Receiver is a cross-platform solution that brings these perks to specific computers on a network, simulating a fully-fledged computing and multitasking experience powered by a server rather than the processing capacity of a specific node. It is a basis for setting up workspace virtualization where the employees can use various applications without actually installing them onto their machines that have limited disk space and insufficient memory to support so many apps.
When executed on a Mac, this utility allows for outsourcing the whole computing job to enterprise on-premises servers or classic cloud services. Citrix Receiver can also play into a home user’s hands by providing virtual desktops with applications that the laptop or desktop device might otherwise not cope with. Furthermore, it’s easy to customize the virtualized environment extensively so that the apps match one’s preferences even when accessed from another machine. The data is also saved and preserved across different sessions regardless of the device and operating system.
By the way, Citrix Receiver for Mac was superseded by Citrix Workspace application starting from August 2018. Whereas the legacy program can still be downloaded if a user so desires, it doesn’t get new features anymore. Irrespective of the version, enterprise networks form the bulk of the tool’s user base. Some organizations enforce a software policy stating that employees must use this solution to connect to the corporate servers in a secure fashion. Furthermore, if the company has some spare server resources it can assign a part of them to handle virtual desktops used by the personnel.
All in all, there are numerous pros of this software, but imagine the following situation: it was installed quite a while ago and, for whatever reason, hasn’t been in use for ages. Another likely scenario is that you may have decided to switch to the newer Citrix Workspace app mentioned above, which – unlike the old one – is regularly getting enhancements and new feature roll-outs. Also, it’s within the realms of possibility that the version you have on your computer was downloaded off of an uncertified third-party app store and doesn’t work as intended. It means glitches or potentially even malicious functionality will be wreaking havoc with your Mac experience.
Pair all of these possible circumstances with the fact that Citrix Receiver is taking up a good deal of disk space, and you will eventually realize that it should be uninstalled if you no longer need it. Unfortunately, removing this tool from a Mac can sometimes be easier said than done. By using the appropriate DMG file (CitrixReceiver.dmg) provided by the publisher, you can get most components of the suite automatically deleted from your system. However, in some cases this process leaves a ton of leftover objects that have to be eradicated manually. This holds true especially for older editions of the automatic uninstaller (for example, v11.x). Be sure to follow the steps below to remove Citrix Receiver app from your Mac for good.
Citrix Receiver removal from Mac
As previously mentioned, the procedure of thoroughly uninstalling all the elements of Citrix Receiver application on Mac can be a combo of using the vendor’s official automatic uninstaller and additionally applying manual cleaning techniques. Here is a step-by-step guide that will help you remove the virtualization software in question.
- Open your Downloads folder and find the original installer of the suite. It’s called CitrixReceiver.dmg or CitrixReceiverWeb.dmg. If it’s not there anymore (which is quite likely), go to Citrix website and download the installation client for Mac from there.
- Double-click the CitrixReceiver.dmg (CitrixReceiverWeb.dmg) file. Once the disk image is mounted and opened, select the option that says Uninstall Citrix Receiver.
- Follow the instructions on subsequent dialogs to complete the uninstall procedure. Be advised that you will need to enter your admin name and password to make sure the changes take effect.
- Restart your Mac.
As an extra layer of the removal process, you need to look for a number of associated files and manually delete them if found. Here’s a quick tip before you proceed: since you will need to examine the contents of several different folders, consider using Go to Folder feature (available from the Go menu in Apple Finder). This way, you can type or paste the directory names listed below to quickly open them one by one.
- Go to the /Applications folder and look for Citrix Receiver.app entry. If it’s on the list, go ahead and send it to the Trash.
- Navigate to the /Library folder. If the following files are found in it, drag them to the Trash:
- /Internet plug-ins/CitrixICAClientPlugIn.plugin
- /LaunchAgents/com.citrix.AuthManager_Mac.plist
- /LaunchAgents/com.citrix.ServiceRecords.plist
- Go to /Users/Shared directory. Find and remove the folder named /Citrix/Receiver Integration.
- Type ~/Library in the folder search box and click Go to open this path. Notice the tilde (~) sign prepending the directory name – it denotes a location within the user profile rather than the system root folder version. Look for the following entries and send them to the Trash if found:
- /Internet plug-ins/CitrixICAClientPlugIn.plugin
- /Application Support/Citrix Receiver
- CitrixID
- Config
- Module - /Preferences/com.citrix.receiver.nomas.plist
- /Preferences/com.citrix.receiver.nomas.plist.lockfile
- /Preferences/com.citrix.ReceiverFTU.AccountRecords.plist
- /Preferences/com.citrix.ReceiverFTU.AccountRecords.plist.lockfile
- Navigate to ~/Applications. Spot and remove all apps you added to your virtualized workspace by means of the Citrix Receiver user interface.
- Go to /private/var/db/receipts folder. Find the following files in it and drag them to the Trash:
- com.citrix.ICAClient.bom
- com.citrix.ICAClient.plist
- Empty the Trash
Remove records generated by Follow Me Data feature
Follow Me Data is a service built into Citrix Receiver that ensures a seamless experience as you sign in to your workspace from different devices. It preserves your apps, data, and all customizations. If you have decided to uninstall Citrix Receiver, then removing Follow Me Data and the related information is on your to-do list as well.
- Browse to the following folders and clear their contents:
- ~/Applications/Citrix/FollowMeData
- ~/Library/Application Support/ShareFile
- /Library/PreferencePanes/FMDSysPrefPane.prefPane
- Spot and delete the following files that contain installation details and user data:
- /private/var/db/receipts/com.citrix.ShareFile.installer.plist
- /private/var/db/receipts/com.citrix.ShareFile.installer.bom
- ~/ShareFile
- /private/var/db/receipts
- com.citrix.ShareFile.installer.plist
- com.citrix.ShareFile.installer.bom
Now that you have run the DMG uninstaller and deleted all the above entries, there should be no file traces of Citrix Receiver and Follow Me Data feature left on your Mac. That’s quite a bit of tedious work, isn’t it? On a side note, you can take a shortcut and use Combo Cleaner (Mac maintenance and security application) to automate this process and save yourself the trouble of looking for every fragment of the program you don’t need anymore. If you’d like to give this method a shot, here is what you need to do:
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- Download and install Combo Cleaner (read review).
- Open the app and click Uninstaller in its left-hand pane.
- Select Citrix Receiver in the list of your applications.
- Click Remove Selected Items button.
Once you follow these four simple steps, Citrix Receiver will be completely uninstalled along with all the data it has stored on your Mac. Whether you choose to go the manual removal route or outsource this cumbersome job to the automatic cleaning app, the files spawned by this suite won’t be cluttering your Mac’s disk space any longer. If you are still interested in using virtualization software, consider switching to the newer Citrix Workspace app to increase your personal productivity or – if you are a business owner – to make the most of your team’s potential.
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You may need to change your Kerberos password To use Citrix, your Kerberos password cannot be more than three years old. If your password exceeds this age limit, you need to change your Kerberos password |
Uninstall previous Citrix versions
- Drag Applications > Citrix ICA Client folder into the trash.
- Drag userhome > Library > Preferences > Citrix ICA Client into the trash.
- Check if the following folder exists: Macintosh HD > Library > Preferences > Citrix ICA Client.
If it exists, move it to the Trash.
Install Citrix Receiver Client for Mac
- Download the Citrix Receiver client for Mac, available from the; Citrix Receiver and click Download. Note: this will take you to Citrix's website to download the latest installer.
- When prompted, choose to Save the installer. Depending on your browser settings, the file may download without showing you this dialog box.
- FireFox
- Safari
- Chrome
- FireFox
- On a Mac computer, the .dmg file appears in the Mac Downloads folder. Click the folder and then select the CitrixReceiverWeb.dmg file. When prompted, click Install Citrix Receiver.
- Follow the instructions provided by the Receiver Installer.
- Once installed, continue with Using Citrix to access applications from your Mac.
Using Citrix to access applications from your Mac
- Navigate in your web browser, with certificates, to http://citrixapps.mit.edu.
With the Citrix Receiver client successfully installed, you should see the Citrix StoreFront logon prompt. - Enter your Kerberos username (portion of your MIT email address before the @mit.edu).
- Enter your Kerberos password (password used to check your MIT email).
Result: Applications available from the MIT Citrix servers are displayed.
NOTE: If you see a prompt to Download the Citrix Receiver client, but it's already installed, choose Already Installed from the links on the right.
- Click the icon for your selected application.
Note for off-campus users
To access applications via Citrix from off-campus locations or from a private subnet, you will need to connect to the MIT VPN (Virtual Private Network) before connecting to Citrix.
See: VPN at MIT
Related Links
Prefab Email for use by BH team
IS&T has upgraded its Citrix servers. The new servers are available at http://citrixapps.mit.edu, and the updated Citrix Receiver is needed.
Instructions for installing the Citrix Receiver client, and access BrioQuery via http://citrixapps.mit.edu are available at:http://kb.mit.edu/confluence/x/WoBRC
Please note that the new servers do not allow for stored launch.ica files. You'll need to access the applications by navigating to http://citrixapps.mit.edu.

Off campus users will need to first connect to the MIT VPN. More information about the MIT VPN is available at:http://ist.mit.edu/vpn
I hope this helps to clarify. Please don't hesitate to let us know if you have any additional questions. Would you also please let us know if this resolves the issue for you?